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Returns & Cancellation Policy
Routinely stocked items may be cancelled for a full refund or credit up to 24 hours prior to the scheduled delivery/pickup date. This does not apply to Clearance Center Outlet purchases, close-out items and clearance items, as the sale of these items is considered final.
Special Orders and Fabric orders may be cancelled with a 20% restocking fee up to 24 hours prior to the scheduled delivery/pickup date.
All authorized refunds of payments made by credit card will be credited to the originally charged credit card account within five (5) business days. If you paid by cash or check, you will be issued a check within ten (10) business days. Please note: Refunds requiring the return of any products taken possession of are dependent on said return. The allowable business days for refund processing begin upon the receipt of the products being returned.
Clearance merchandise includes the following: Discontinued products, Merchandise with some irregularity or cosmetic defect in wood, fabric or other material that took place while on the showroom floor, during shipping, while in the warehouse or during the manufacturing process and all Clearance Center Outlet Merchandise.All Clearance Merchandise sales are final; no returns, no refunds or exchanges are accepted.
Any merchandise may be returned unused, in original condition and in original sealed packaging within seven (7) days for a full refund. Merchandise beyond seven (7) days but less than fourteen (14) days can be exchanged for other merchandise or for a Pieratt's Gift Card with manager approval.
Mattresses and bedding products are not returnable, with the exception of customers that elected to purchase the Guardsman mattress protector entitling them to a single Pieratt's Comfort Guarantee exchange after 30 days.
All Clearance Merchandise sales are final; no returns, no refunds or exchanges are accepted.
Delivery fees are non-refundable after merchandise has been delivered or an attempt to deliver has been made.